Important Information about ChatGPT
As a trusted Managed Service Provider, we constantly strive to keep you informed about the latest developments in the technology landscape. Today, we would like to bring your attention to a relatively new communication platform named ChatGPT. ChatGPT Privacy Concerns started to come up immediate after its launch. After listening to what others were using it for, we were a little horrified. We felt it necessary to inform, and guide you on best practices.
What is CHATGPT
ChatGPT is a text-based conversational artificial intelligence platform that uses state-of-the-art natural language processing algorithms to simulate human-like conversations. It is designed to help businesses automate their customer support, sales, and marketing operations. ChatGPT can provide 24/7 assistance to their clients.
While ChatGPT offers several benefits such as quick and personalized responses, increased efficiency, and cost savings, it also comes with a few potential risks that you should be aware of.
ChatGPT Privacy Concerns
ChatGPT collects and stores data on customer conversations, which raises concerns about the privacy and security of sensitive information such as personal details, financial data, and confidential business information.
We’ve heard of other MSP’s feeding ChatGPT client data to format it properly for their documentation programs. Yes, my heart actually stopped when I heard that. We can also imagine HR folks feeding it PII and HIPAA protected data to create charts and reports with Excel. ChatGPT does have the ability to create reports, charts, documents, and other outputs. A policy that governs the data used should be implemented in your business.
Accuracy and Reliability
Although ChatGPT is highly advanced, it still relies on programmed responses to interpret and respond to customer queries. This may lead to inaccurate or incomplete information being provided to customers, which can result in a negative customer experience.
Again, ChatGPT collects and stores data. ChatGPT does not completely recognize correct from incorrect data.
Legal and Compliance
ChatGPT’s use of automated responses and data collection may violate legal and regulatory requirements. There are a number of ChatGPT Privacy Concerns around compliances such as GDPR, CCPA, and HIPAA. Depending on compliances you are subject to, there could also be criminal ramifications. Compliances that could fall under that umbrella are CMMC or CJIIS.
We recommend that you carefully evaluate the benefits and risks of ChatGPT before implementing or allowing it in your business operations. If you decide to use ChatGPT, it is imperative to ensure that you have adequate measures in place to protect customer privacy, maintain data accuracy, and comply with legal requirements.
This post was written almost completely by ChatGPT. I’ve only added a few sentences here and there with anecdotes.
As always, we are here to assist you in navigating the complex cybersecurity landscape and making informed decisions that align with your business goals. If you have any questions about ChatGPT Privacy Concerns or any other technology-related matter, please do not hesitate to contact us.