Careers
Careers at 3rd Element: IT work held to a written standard.
You shouldn't have to choose between doing the work well and being supported while you do it. We hire technicians and engineers who hold themselves to the same standards we hold environments to.
How we work
How we investigate recurring IT issues
We run IT to a written standard, investigate recurring issues at the source, and maintain client environments to reduce disruptions.
That means documentation is current, escalation is honest, and senior engineers stay directly involved in the work. Nobody on our team is the only person who knows how something works.
How we hire and train
We built our onboarding around how people actually learn.
When our son Connor joined 3rd Element, putting him through our training showed us where it fell short. He learned differently than the training assumed, so we rebuilt it around how he learns. Doing that meant understanding that everyone learns and works differently, and that a good process adapts to the person. What came out of it is the 90-day onboarding program every new hire goes through today.
The first 30 days are structured on purpose. You know what you'll work on each day, who you'll shadow, and what you should be learning. Each training session is followed by shadowing someone doing that same task. Every new hire is paired with a mentor whose job is to anticipate the questions a new person has and start those conversations, because many people won't ask.
Onboarding covers more than the technical work:
- ITIL training
- Root cause analysis
- Communication
- How to answer the phone
- Scheduling and time management, which help with the executive functioning side of the job
We run the company on EOS, so new hires learn from the start how priorities and meetings work here. Check-ins with leadership happen at 30, 60, and 90 days, outside the office over coffee at a local shop, where it's easier to talk honestly about how things are going.
Every company policy lives in our internal policy and training platform. Each new hire works through the policies, is quizzed on them, and signs off on them. Nobody moves to the next stage of onboarding until the material is learned and understood.
Our interviews are hands-on. You'll get the chance to show us what you can do, in addition to describing it. We don't rule someone out because they fidget, avoid eye contact, or answer in an unexpected way. If a question isn't landing, we rephrase it or change the order, because we're trying to learn what you know and how you think.
At 60 days, we offer new hires money to leave if the job is not what they expected. That gives both sides a chance to assess whether the role is a good fit.
What's covered
Benefits
- Health, dental, vision, and life insurance, with employee coverage paid for by 3rd Element
- A 401(k) and tools to help manage your finances, through our PEO
Written about how we work
Read more about how we hire and train.
Who fits
People who would rather fix the cause than close the ticket.
- You explain things in plain language, including to non-technical leaders.
- You write things down so the next person is not stuck.
- You take security seriously without making it dramatic.
- You would rather raise a concern early than apologize later.
Open roles
We hire when the work is ready for the right person.
We do not keep roles open to collect resumes. When a position opens, it is posted here with the work it actually involves, the standards behind it, and who to talk to.
If you think you would be a fit before we post, send a short note about the work you want to be doing in two years. We read those.
Common questions
How we hire and train
What is it like to work at 3rd Element Consulting?
Does 3rd Element hire neurodiverse candidates?
Apply
Tell us about yourself.
Send your name, the position you're interested in, a short message, and your resume. It goes straight to the team to review.
Next step
Get a clearer view of your IT environment.
Find out what is working, where the risks are, and what needs attention next.