Looking for Cleveland IT Support?
Modern technology has transformed the way organizations run. But the moment your tech doesn’t work at full capacity, your operations and security are at risk. We help by reducing that risk and providing Cleveland cybersecurity focused, strategic, and personalized IT support.
Get A No Sales Pitch ConsultThe Elemental Edge
The Elemental Edge is our proprietary, white glove approach to IT Management and Service Delivery. This process is the client experience we have honed over more than twenty years in IT and is rooted in industry standards.
Your organization has its unique technologies, pain points, and opportunities. We commit to learning how you do business to help you align your technology needs with your business strategy. Together, we create a comprehensive plan that helps your company meet its goals and improve overall productivity.
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Managed and Co-Managed Services
Whether you need full-service Atlanta IT Support or occasional expert services to augment your IT team, we’ve got you covered.
Device Management & Monitoring
Ensure your team’s devices are up-to-date, licensed, and working seamlessly to support your security.
Cleveland Cybersecurity
Leverage our security expertise to keep your operations up and running, no matter what. Security is at the forefront of everything we do, from building a cybersecurity strategy to business continuity plans.
Consulting
Maximize your technology infrastructure and ensure you meet all compliance requirements with strategic insight into problem areas and opportunities to develop a roadmap to success.
Industry-Specific, Custom Cloud Services
Oversee any cloud network needs, from management to migration.
Help Desk
Mitigate and respond to any issue with our responsive, high-touch and proactive support team.
Continuity Planning
Continuity isn’t just your backup. Backups are important, but do you have a plan for an extended loss of power or other utility, active shooter, cyber attack, or a pandemic? Planning and preparation can be the difference between staying in business and going out of business.
Project Management
Get the outcome you want with expert help to plan, execute and monitor your IT projects. Minimize the risk while maximizing your benefits all without tying up your team.
Audio/Visual
From huddle areas and small meeting rooms to large scale town hall streaming, we can create cost effective solutions for your team to communicate internally as well as with the world.
Governance, Risk, and Compliance
Regulatory compliance affects most businesses in some way. We help our clients navigate their risk by creating plans and strategic projects to comply to the standards, laws, or regulations mandated by governing bodies.
PROVIDING Cleveland IT SUPPORT AND SERVICES
We specialize in security-focused, strategic, and personalized IT support. Our team of experts deliver exceptional computer support and services, ensuring that your IT infrastructure runs smoothly and efficiently. Whether you are seeking comprehensive computer IT support, robust managed services, or Cleveland Cybersecurity we have you covered. As an award-winning IT services company, we know the best technology is the kind you do not have to think about. Choose 3rd Element to quickly resolve your issues, fortify your defenses, and gain peace of mind. For unparalleled Cleveland IT support, let our experts take care of your team.
Cleveland Industry Partners
We’re proud to partner with the best technology partners out there to deliver IT
services that solve your most critical challenges. In fact, 3rd Element serves diverse industries in the Cleveland area, including Healthcare, Legal, Financial, Insurance, and Manufacturing sectors. We understand the unique IT challenges faced by these industries and offer specialized managed services to meet their specific needs. Partner with us and ensure your technology performs when the stakes are high in Cleveland.
Healthcare
We provide an invaluable service to healthcare institutions offering effective and efficient IT, compliance, and Cleveland cybersecurity services. Subsequently helping you to free up resources that allow healthcare institutions to focus on core business values and patient outcomes. 3rd Element has experts with a wide variety of technical skill sets and deep expertise. Ensure your technology performs with the stakes are high with ongoing proactive maintenance for Healthcare.
Manufacturing
Looking to outsource your Cleveland IT Support, or augment your internal team? First, we can provide a range of benefits, from improved Cleveland Cybersecurity and cost savings to access to specialists with industry experience. Second, we are highly experienced in providing tailor-made services that cover every aspect of the manufacturing sector’s technology needs. Third, we know Data Compliance, Cloud Services, Wireless Setups & Management to Custom Solutions and more.
Legal
Imagine what your firm can achieve with consistent technology that just works. We give law firms in Cleveland access to a team of experienced professionals who are security-focused, offer strategic insight into complex technological challenges, and can offer you a blueprint for success by leveraging technology to your advantage. We also provide ongoing maintenance and support for any technical issues that may arise, meaning your firm can focus on your cases and clients in Cleveland instead of worrying about technological concerns.
Local Government & Law Enforcement
Ensure your technology performs when the stakes are high. The needs of Cleveland area government and law enforcement differs significantly from normal business. All of our staff are CJIS certified and ready to give your team the ability to focus on their priorities – your residents and constituents with seamless, and secure IT services. Additionally, we know how much depends on your technology performing the way it should. Technology is a life safety issue for Law Enforcement.
Professional Services
We know you understand service delivery. We also believe you deserve the same, personalized, white glove treatment you give your own clients in Cleveland from your technology partner. Resolve your issues with techs that know your organization and get security focused experts to help fortify your cyber defenses. Imagine what your organization can achieve in Cleveland with consistent technology that just works.
Cyber Risk Assessment
Schedule a no pitch consult with one of our experts. Learn about best practices, how to follow them, and what's best for your organization.
frequently asked questions
WHAT ARE MANAGED SERVICES?
Managed IT Services are a comprehensive, budgeted and predictable approach to managing and maintaining your IT infrastructure. It includes everything from 24/7 monitoring, cybersecurity, and support to on-site repairs, maintenance, and strategic IT and security consulting.
WHAT IS THE DIFFERENCE BETWEEN MANAGED SERVICES AND BREAK/FIX OR HOURLY RATES?
The short answer is RISK.
Break/fix or hourly support is a type of IT support that businesses use when they experience an IT problem. With break/fix support, businesses pay for each individual IT problem that they experience. The RISK is on the business, as much of the needed ongoing maintenance and cyber security is not performed, or performed at intervals that are not sufficient to prevent incidents and breaches from occurring.
Managed services, on the other hand, are a type of proactive IT support and cyber security using a shared risk model. We proactively monitor, manage, patch, update and respond to our client’s IT infrastructure and security issues to prevent problems from occurring in the first place. Managed services are typically more expensive than break/fix support, but they can save businesses money, and the business in the long run by preventing IT issues or security incidents from occurring.
CAN YOU SUPPORT MY BUSINESS AS IT GROWS?
Absolutely! We work closely with all of our clients to provide strategic insight into potential problem areas in your business. We also look at the opportunities we see to develop a blueprint for future success. Finding ways to leverage tech to benefit your business and drive potential growth outcomes benefits us both. Plus – we love to see our clients grow!
WHAT TYPE OF SUPPORT CAN I EXPECT?
Our help desk is available 24/7/365 to provide white glove support. Often it will be remote support, as not everything needs completed on site. However, people do business with people, and we like to see you too, so expect to see us on site as well. We prioritize issues to minimize downtime and keep your business running smoothly.
Headquartered in Central PA
Serving Businesses Nationwide
Ensure your technology performs when the stakes are high
We simplify technology so your business can thrive.
Imagine what your organization can achieve with
consistent technology that just works.
Call us today, or fill out our online contact form to get started.