Contact Your Support Team
Using the 3EC icon from your system tray is the easiest way to request support and contact your team.
Send us an email to servicedesk [at] 3rdelement.com
Submit a Service Request using the Client Portal
Computer not working, locked out, or internet is down? Call 717-763-6800 to talk to one of your support team.
Not a client yet? Contact our sales team today
YOUR DEDICATED SUPPORT TEAM PROVIDES:
After Hours Support
For emergencies, after hours, holidays or weekends, call 717-763-6800.
Client Portal
Start a support requests, update open tickets, find help or video training.
Normal and Remote Support
Call, email, or start a request through the icon, portal, or one of our team.
Quote Request
Dedicated account managers are happy to help with white glove service.
Happy Clients
Our client rating is at 100%. Every interaction is scored by you.
Microsoft 365 Training
Live and in person or video training. From your desk, or at our facility.
FREQUENTY ASKED QUESTIONS
What is the best way to request support?
If the request isn’t an emergency, use the 3EC logo icon in your system tray to begin a new service request. If it’s time critical, after hours, or you can’t login to your device, give us a call 717-763-6800.
How long does it take to respond to a support request?
We’re pretty fast. You’ll receive an immediate response to know we have the request, and another as a tech begins work. Then, you’ll get a call from a real person. Three quarters of our tickets are resolved on that call.
How do I know when my request is being worked on?
You’ll receive email status updates in real time as your team works on issues. If we need to speak with you or arrange time to remote to your device, we will reach out to arrange a time.
I'm not a client, but I need help. Can you support my company?
If you’re not a client yet, contact us. We need some basic information from you before providing support.
Business starts with a Conversation.
We want to get to know you as people before we get to know you as business partners. So, let’s find some time to sit down and discuss your needs and how we can meet them. We promise not to bring pamphlets, charts, flyers, graphs, USB sticks with sketchy software, or anything else to the meeting.
We want to focus on you and your needs, not ourselves and what we can sell you. If we meet your criteria and you meet ours, we’ll streamline your technology and help your business thrive.
Every contact button further up the page will send you to a contact form and we will get back to you shortly. The button below will send you to our calendar. Set a meeting with our team and we'll buy you coffee or a drink.